A customer who orders and never answers the confirmation call, a parcel that comes back, a complaint that sits unread - these are the leaks a small online store feels first. This pack sets up WhatsApp Business as the store's order desk: confirming COD orders, answering support questions with ready replies, and following up after delivery.
Session# 1: Session 1 - Getting WhatsApp Business Ready
1Hr
Create the business profile, hours, greeting and away messages, quick replies and labels, and add your products to the catalog. Keep the business number separate from personal chats and create a click-to-chat link for your page and ads.
Session# 2: Session 2 - Confirming Orders Without Chasing
1Hr
Draft the order-confirmation message, time it right and follow up on silence, then label every order as confirmed, pending or cancelled so nothing is dispatched on a guess. Practice with realistic order scenarios.
Session# 3: Session 3 - Support That Settles Complaints
1Hr
Build reply templates for delivery questions, wrong or damaged items and exchange requests; set response-time habits and keep a simple complaint log so patterns show up early.
Session# 4: Session 4 - After Delivery: Returns, Reviews and Repeat Orders
1Hr
Follow up after delivery, handle returns calmly, ask happy customers for reviews, and use broadcast lists - only with people who opted in - to announce restocks. Track confirmation and return rates in a simple sheet.
Set up WhatsApp Business with a profile, catalog, quick replies and labels
Confirm cash-on-delivery orders and follow up when customers do not reply
Answer delivery questions, complaints and exchange requests with ready replies
Follow up after delivery, handle returns and ask happy customers for reviews
Track confirmation and return rates in a simple sheet
A smartphone that can run the WhatsApp Business app
A phone number for the business, separate from personal chats
A small online store or sample products to practice with
| Language | Spoken Level |
|---|---|
| Urdu |
|
| English |
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